ROFESSIONAL RAINING 3 School-Agencies in Bucharest, Iasi and Predeal 17 local schools 30 permanent, integrated and specialized trainers 125 occasional trainers (factoring, international trade, risk, management control, etc.)

Human capital - a long term investment

BRD supports the people who prove talent, creativity and professionalism by adapted professional training paths / programs.

The commercial training program is a necessary step for all the new members of the BRD team. It is destined to the persons employed on front-office positions (universal desk operator, retail customer consultant, agency coordinator).

Throughout the 5 weeks spent in the training centres, the new employees learn the offer of products and services, the techniques of utilisation of the computer system and, also, the behavioural habits that are essential for an efficient sale situation, by courses on how to welcome the customers, how to develop commercial reflexes and, last but not least, how to better manage their time.

Training program for the Universal Desk Operators

Prerequisite

• Welcome and presentation of the activity of the bank services
  
• Presentation of BRD and of the Société Générale Group
• Knowing the work tools employed

Filling in the position
Welcome of the customers Offer of products and services for retail customers I-bank computer system Western Union BRD Express Guide Know Your Customer Operational risk Commercial reflex Permanent supervision Basic accounting Practical training in the School-Agency Practical trainings in the Telemarketing Centre

Skills upgrade

1. Sale meeting
Time management
Commercial offer of products and services
Banking operations for retail and corporate customers

2. Specialization according to the needs, in specific fields