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HOW TO USE THE MOBILIS SERVICE
Do I need a special SIM card to use Mobilis?

You must have a special SIM card containing the Mobile Banking application. You can get it in any Orange shop or you can request it by mail upon subscribing to the MOBILIS service at one of our branches.


HOW CAN I ACCESS MOBILIS?

In 24 hours from signing the contract you shall receive the following message: "De acum puteţi utiliza serviciul de mobile-banking MOBILIS furnizat de BRD-Groupe Société Générale împreună cu Orange" which means "From now on you can use the mobile-banking service provided by BRD-Groupe Société Générale and Orange".

Access the "Mobile Banking" option from your Orange menu and insert the PIN-GSM code. The following options will be listed on the phone display: Register Bank, Erase Bank, MB Inbox..

To register BRD-Groupe Société Générale use the information in the confidential envelope.

Select Register Bank, select BRD as Bank Name and a MB Client Code (a.i. 12345678). Validate the operation by a MB Banking PIN (a.i. 1234).

The message shall confirm that you can use the MOBILIS service. The option was added in your Orange / Mobile Banking menu. Select this option and you shall be able to access the MOBILIS menu.


WHERE TO GET INFORMATION AND ASSISTANCE ON MOBILIS FROM?
If for various reasons you cannot use MOBILIS:
  • Read the instructions in the Usage Guide you receive upon signing the contract. Or use the instructions on this website.
  • Contact a BRD branch or use the VOCALIS service: 0800.803.803
  • Ask for advice from the specialized persons within the bank by using the Contact section on www.brd.ro. Explain the issues you have and give them your personal contact data
  • Call Orange Client Service: 411 or 021 203 30 30

WHAT TO DO IF I FORGET THE BANKING PIN CODE?

Please require a new banking PIN from any BRD branch.


WHAT TO DO IF I LOCK MY PIN?

Call VOCALIS at 800.803.803 (free service available only in the Romtelecom network). One of our counselors will unlock your PIN following your identification.


WHAT ARE THE SERVICE RESTRICTIONS?
  • You can transfer minimum RON 10 or EUR/USD 3
  • You can transfer up to EUR 1.000 or its equivalent
  • Utilities bill payments and recharging of PrePay cards can be made only from accounts in RON
  • You have access to account information and warning messages only for the accounts you hold

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